Tag-Archive for » customers «

Be a more successful business owner by using these ways to improve sales through your website.

Anyone who has been marketing online knows that the lifeblood of a business is the traffic of a site. More visitors equal more sales. However, here are some ways that you can tweak your sites with to improve sales without the need to get more visitors.

The first method is to weave in your personal touch in your sales message.

 Nobody wants to be sold to by a total stranger, but many people will buy what their close friends recommend to them. If you can convince your audience that you are a personal friend who has their best interest at heart, they will be convinced to buy your products. Remember to speak to an individual in your sales letter or product description, not to your whole audience.

The second method is to publish testimonials and comments from your customers.

A good idea would be to publish both good and bad comments; that way prospects will be really convinced that these testimonials are real. When prospects see testimonials on your website, they will have the confidence to buy from you because human beings follow the herd mentality; when others have bought and proven it authentic, they will jump on the bandwagon and buy too.

You can add testimonials to your listings if you are selling through an auction format. Don’t always rely on people to go read your feedback.

Use visual representations for the problems and solutions that your product offers.

Not everyone will read your text copy from the head to the tail, but most people will pay attention to images on your website.

Offer quality bonuses to accompany the product.

When you offer bonuses that complement your product, your prospects will feel it’s a very good deal and it would be stupid to miss it. Be sure to state the monetary value of your bonuses so that people will be even more compelled to grab your good bargain.

Lastly, ask for the sale!

Many people entice their prospects with the benefits of their product, sell to them with stories of how it has solved many problems, even offered killer bonuses but forget to ask for the sale. Give a clear instruction on how to buy your product (e.g. “click the button to buy now!”).

Enjoy this post? Leave a comment!!

Return to moms-work-online home page.

Working with customers is an important part of running an online business. We all love customers! Customers mean sales and repeat business and word of mouth advertising and…

Here are 10 common sense tips for working with customers.

1) Make yourself available through a “contact me”  or “about me” page. Let your customers know when and how they can contact you.

2) Start a FAQ and add to it as you get new questions. We’ve all been taught that there are no dumb questions. Chances are if one of your potential customers is wondering about something, there are others wondering the same thing.

3) Include your contact information on your thank you email/receipt. Make sure it is emailed right away.

4) Keep in contact about the package shipping status. I know that this is one thing I really appreciate.

5) Don’t try to be funny, make jokes, or be too clever in your communications. Try to be friendly, yet business like in your emails when working with customers.

6) Always try to make the situation right in the eyes of a customer. Sure, there are always people where it seems nothing makes them happy. Just give it your best shot.

7) Don’t bombard a new customer with un-ending offers. Please be a little tactful.

8) Even if you work with an online store that provides automated messages (kind of like eBay messages), it’s still nice to send your own personal thank you email.

9) Leave feedback for you customers if you are selling through a system that uses it.

10) Don’t re-invent the wheel. Set up standard communication messages and re-use them. Make sure you save copies of your seasonal messages or special offers. Then you can reference them again too.

I hope something on this list has inspired you to improve an aspect of your business related to working with customers.

Enjoy this post? Leave a comment and sign up to get updates.

Return to moms-work-online home page.