Working with customers is an important part of running an online business. We all love customers! Customers mean sales and repeat business and word of mouth advertising and…

Here are 10 common sense tips for working with customers.

1) Make yourself available through a “contact me”  or “about me” page. Let your customers know when and how they can contact you.

2) Start a FAQ and add to it as you get new questions. We’ve all been taught that there are no dumb questions. Chances are if one of your potential customers is wondering about something, there are others wondering the same thing.

3) Include your contact information on your thank you email/receipt. Make sure it is emailed right away.

4) Keep in contact about the package shipping status. I know that this is one thing I really appreciate.

5) Don’t try to be funny, make jokes, or be too clever in your communications. Try to be friendly, yet business like in your emails when working with customers.

6) Always try to make the situation right in the eyes of a customer. Sure, there are always people where it seems nothing makes them happy. Just give it your best shot.

7) Don’t bombard a new customer with un-ending offers. Please be a little tactful.

Even if you work with an online store that provides automated messages (kind of like eBay messages), it’s still nice to send your own personal thank you email.

9) Leave feedback for you customers if you are selling through a system that uses it.

10) Don’t re-invent the wheel. Set up standard communication messages and re-use them. Make sure you save copies of your seasonal messages or special offers. Then you can reference them again too.

I hope something on this list has inspired you to improve an aspect of your business related to working with customers.

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